Contact Us
Questions about your order, your gums, or whether OralLux is right for you — write to us and a person will answer.
Email: support@tryorallux.com
Response time: within 24 hours, Monday to Friday.
Before you write
A few things we get asked constantly, answered faster here than by email:
- Where's my order? Orders placed before 2pm ship the same working day. You'll get a tracking link by email as soon as it leaves us — check your spam folder before writing to us, it hides there more often than you'd think.
- I want to return it. You have 90 days. Email us, tell us it didn't work out, and we refund you in full. You don't need to ship the brush back — we don't want a used toothbrush.
- I need to change my address. Write to us within a couple of hours of ordering and we can usually catch it before it ships.
- Is this right for my situation? Ask us. But if you've been diagnosed with gum disease or your dentist has recommended a procedure, talk to them first — OralLux sits alongside professional care, never instead of it.
Most other questions are already answered on the product page.